Tech leaders: Create an IT operating model that can adapt to disruption and still deliver value Your email has been sent The quest for customer obsession is arduous — littered with obstacles that ...

Chief information officers often talk about their "IT operating model." This overly complex term describes the core activities needed to run an IT organization. IT does not exist in a vacuum. It ...

Here's how business and tech leaders can move beyond pilots to an agentic operating model that drives measurable value.

The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

As the labor arbitrage services model matured, the use of digital technologies and models five years ago had a significant impact on services delivered from third-party providers or offshore captives ...

Many firms have conducted successful Artificial Intelligence (AI) pilot projects, but scaling them across departments and workflows remains a challenge. Inference costs, data silos, talent gaps and ...

Strong top-line and bottom-line growth came from both higher pricing power and lower costs and expenses. Its Smart Industrial operating model adds value to customers with data and software ...