Remote desktop and VPN are different - RDP controls computers remotely, VPN connects to a home network. Choose a remote desktop app like TeamViewer, RustDesk, or ...

Help Desk tech reporter Chris Velazco lays out how you can use tools in Windows and Apple computers to fix your parent or friend's computer.

Remote access — the ability to control a computer from a different location over the network — might not be something you need to use every day. However, it does come in handy in certain situations.