Many businesses are using social media sites to improve customer service. — -- When a Stanley Cup broadcast suddenly went black in late April, many Comcast subscribers simply scooted to Twitter ...

Most marketers know that Twitter works as a platform for engagement and brand awareness for consumer and media brands, but not so many are harnessing Twitter’s full potential as a brilliantly ...

Tension: Twitter built its empire on short, asynchronous text; Spaces flips the script to live, unedited audio—rewarding agility and vulnerability while punishing the old “schedule-and-forget” ...

More people use Facebook to keep up to date with news than they do Twitter or YouTube. According to a new study from Pew Research, 30 per cent of American adults who use Facebook do so to keep up to ...