Forbes contributors publish independent expert analyses and insights. Mark Settle is a seven time CIO and the author of two books on IT management. Perhaps Sam Altman is right. Perhaps agentic AI ...

An organization that implements an effective knowledge management (KM) program should see a substantial payoff: Reducing duplicated work increases productivity; leveraging past experience improves ...

Each business faces the challenge of efficient knowledge accumulation and exchange. At service companies like mine, sales departments are usually first-priority knowledge recipients because they have ...