A great majority (88%) of shoppers want to be able to return a purchase to a physical store or through a pre-paid shipping method, and even more (95%) say that how smooth the process is influences ...

Time-consuming processes and the need for specially trained and/or dedicated returns counter staff can make returns a costly operational expense. Instead of what could have been a pleasant experience ...

BENTONVILLE, Ark.--(BUSINESS WIRE)--Shoppers today are demanding that every aspect of their experience be quick, easy and free of friction. That’s why Walmart is transforming retail with unique, ...

Online shopping is booming. Returns are not. Sure, lots of consumers are buying online. However, only a fraction of them are making returns. According to NPR/Marist poll, 91% of online shoppers said ...

UPS is launching a free online tool called UPS Returns Manager, that allows e-commerce merchants to customize return shipments according to their own policies and UPS research shows that many ...

Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Happy Returns has automated the returns process in its ...

Director of Sales and Strategic Partnerships at ReadyCloud, the Shipping, Returns, Growth Marketing and CRM Suite built for e-commerce. Every online retailer knows returns are a major part of running ...

It’s still too early to tell how smoothly supply chain operations and throughput will run this peak holiday season, but now is the time to review your returns process. Adding new efficiencies to ...

Walmart is adding another new feature to its app and this one aims to make returning items as painless as possible. Starting soon, when you need to return something, you'll first start the process on ...