Area health care providers are leveraging customer service methods to attract and retain patients in a fierce competition between hospitals and independent treatment centers. In Saginaw, St. Mary's of ...

At its core, healthcare is a people business. When organizations listen to patients and act on what they hear, they build ...

It’s impossible to read any medical practice blog or journal without hearing that “patient engagement” is on everyone’s minds. The more patient engagement you foster, the happier your patients and ...

In this episode, DrBicuspid.com's Editor-in-Chief Kevin Henry and Dr. Roger Levin discuss the critical importance of five-star customer service in the dental industry, particularly with the new ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Likewise, when I’m serving as a patient experience consultant, ...