Medicare Advantage customer service supports a less healthy, higher-need population, indicating that it should be designed and staffed to effectively serve complex, high-need patients. Objectives: To ...

It’s impossible to read any medical practice blog or journal without hearing that “patient engagement” is on everyone’s minds. The more patient engagement you foster, the happier your patients and ...

Patient acquisition investment is vital to any medical practice’s growth, but it’s not enough to maximize revenue generation. As the shift from episodic care to ongoing or even lifelong care gains ...