I was recently asked for a ‘state of the nation’ comment on the main issues around modern multi-channel commerce. My reply… “It is complex”. Now this may be ...

Editor’s note: this is the second in a two-part series. Read Part One here. Last week, we discussed how to tie mobile and social profiles to the customer lifecycle in order to deliver the right kind ...

SINGAPORE, Dec. 08, 2025 (GLOBE NEWSWIRE) -- EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its new AI-driven customer service ...

Email is officially the UK's worst channel for customer service, according to recent research from e-service provider Transversal. UK customers are being failed by slow and unhelpful responses. In its ...