Despite efforts to improve customer communications, life insurers are seen as unnecessarily complicating explanations of their policies, according to the J.D. Power 2024 U.S. Individual Life Insurance ...

TROY, Mich.: 9 Oct. 2025 — Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in ...

The life insurance industry may be at a pivotal juncture—one characterized by significant shifts in generational dynamics. Recent data from the 2024 Insurance Barometer Study by Life Happens and LIMRA ...