SAN FRANCISCO--(BUSINESS WIRE)--PagerDuty (NYSE: PD), the leader in digital operations management, continues to expand its product line designed specifically for customer service teams. Less than two ...

SAN FRANCISCO--(BUSINESS WIRE)--PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, today announced the launch of several new capabilities across the PagerDuty Operations ...

Embrace AI as a customer service tool. Despite developing at a rapid and unwieldy pace, customer service chatbots can effectively enhance your CS operations. Choose the best type of AI for your ...

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

Uncover the six critical elements of impactful customer journey management & operations to boost your customer experience and foster loyalty As brands continue to up their customer experience game, a ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the realm of customer service, a monumental shift is underway. Outdated legacy software ...

When it comes to customer service, the interaction between a company and its customers can be a make-or-break situation. In an age where online reviews drive millions of buying decisions, the need for ...

Hyperscale Data, Inc. has announced the launch of its advanced AI Agent through its subsidiary askROI, which aims to revolutionize customer service across various industries. This AI-powered tool ...

Customer service has never been a more important differentiator for enterprises than it is now in the economic downturn, according to software giant Microsoft. The financial crisis provides a key ...