In a deal estimated to be worth $15M Israeli artificial intelligence firm, AUI, acquired California-based customer service ...

As the dust settled on what most have deemed the “new normal” of working from home, many industries — including customer service — rapidly shifted operations to be remote work-friendly. At the same ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. The pace of technological innovation has significantly raised ...

At least in the area of ​​customer service, Gartner analysts predict that the cost of generative AI per problem solution will ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.