To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

A guide to understanding quality. How to learn about customer expectations. How to match service delivery to fluctuating customer expectations. Objective: To evaluate the use of an adapted customer ...

The most important thing about your business is your customers. Customer service software allows you to support and strengthen customer relationships. Customer service management software (CSM) is the ...