Memphis Light, Gas and Water (MLGW) engineers took Bill Gates to heart when he stated, “Your most unhappy customers are your greatest source of learning.” Pursuing that line of thinking, MLGW decided ...

Reliability engineering is a critical discipline that integrates engineering principles with advanced statistical techniques to ensure that products perform consistently over their intended lifespan.

As a new generation of corporations navigate the efficiencies of cloud computing, they are faced with a new challenge: running a business in a brand-new environment without the benefit of tried and ...

In an age where almost every prospective customer or client is connected and online, an organization’s website often functions as the first point of contact. This is also the age when many employees ...

Utilities want their customers to be happy in the knowledge that power is going to be there for them when they need it, and that they’ll be kept up-to-date when interruptions occur. It’s a simple fact ...