Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Integrating a business’s telephone system with the call agent ...

Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

Web Transaction Server lets you manage and monitor all Web interactionsto and from the agents' desktops. Inbound Web requests to speak to a live agent can be queued just like voice calls or logged and ...

In the fast-paced digital age, effective communication has become the cornerstone of business success. CTI software is at the forefront of revolutionizing how companies manage their communications, ...

Almost no one is shocked anymore when a seemingly human voice on the other end of the phone line says, “To speak with a person, press the pound key and zero.” Only some 10 years old, ...

Virtually all currently marketed IP telephony systems share a common design platform of server-based call control and distributed media gateways, but there still remain noticeable differences that ...

However, the industry now endorses the new CT Bus (computer-telephony bus) as a transition to an open-systems development environment that is much like that of PCs. Both equipment manufacturers and ...

Three years ago I came to realize that we had a serious need in free software. Although free software had expanded to fill almost every other void in the enterprise infrastructure, we had not ...