This customer experience (CX) thing can be a bit confusing and you'd be forgiven for wondering whether the current state of affairs is due to data management, complacency or both. It's one thing to ...

First, we know data is incredibly powerful. It facilitates multi-channel, relevant content. Yet, Citizens gets even more from available data. Johnson explained, "We use data to drive decisions, but ...

In today's competitive landscape, customer experience (CX) stands as the key differentiator for businesses globally. The stakes are undeniably high, with a staggering $3.8 trillion in sales at risk ...

New AI-powered Data Explorer turns CX reporting into a live conversation, giving leaders instant explanations and recommended next steps instead of static dashboards. “With Data Explorer, we wanted to ...

Today’s vehicles, including hybrid and electric, are more connected than ever. We may not be Jetson’s level yet (as much as we may have hoped), but contactless digital experiences have dramatically ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Adidas informed customers of a breach last month. An unauthorized ...

CX Data reports significant performance gains across its client base, including measurable cost savings and reductions in time to insight. According to the company’s award entry, clients often save ...